Terms of service
Terms of Service – Sangara Living
Last updated: [Insert Date]
Welcome to Sangara Living. These Terms of Service (“Terms”) govern your use of our website and services provided through [www.sangaraliving.com] (“Website”, “we”, “us”, “our”). By accessing or purchasing from Sangara Living, you agree to these Terms. If you do not agree, please do not use our Website or services.
1. General
1.1 Sangara Living operates as a B2B webshop providing premium interior products, décor, and natural stone items to professional customers (including but not limited to interior designers, architects, and project developers).
1.2 These Terms apply to all orders, quotations, agreements, and use of our Website.
2. Products & Orders
2.1 All products are made to order and may be customised (e.g. finishes, materials, natural stone selections).
2.2 By placing an order, you confirm that the information you provide (including specifications and delivery details) is accurate and complete.
2.3 Once confirmed, orders cannot be cancelled without our written consent, due to the custom and order-based nature of our products.
2.4 We reserve the right to refuse or cancel orders at our discretion, for example in case of errors, suspected fraud, or supplier unavailability.
3. Pricing & Payment
3.1 All prices displayed on the Website are exclusive of applicable taxes, duties, and shipping unless otherwise stated.
3.2 Payment terms are specified at checkout. Orders may require deposits or advance payment.
3.3 Sangara Living reserves the right to adjust pricing at any time. Confirmed orders remain at the agreed price.
4. Shipping & Delivery
4.1 Delivery times are estimates only and may vary based on supplier availability, logistics, and external factors.
4.2 Sangara Living is not liable for delays caused by third-party shipping providers, customs clearance, or force majeure.
4.3 Risk of loss and ownership transfer upon delivery to the carrier, unless otherwise agreed in writing.
5. Returns & Claims
5.1 Due to the customised and order-based nature of our products, returns are not accepted unless required by applicable law.
5.2 Any defects, shortages, or damages must be reported in writing within 7 days of receipt. Supporting evidence (e.g. photos) may be required.
5.3 Our liability is limited to either replacement or repair of defective items, or a refund of the purchase price, at our discretion.
6. Intellectual Property
6.1 All content on the Website (including images, text, design, trademarks, and product listings) is the property of Sangara Living or its suppliers.
6.2 You may not copy, reproduce, distribute, or otherwise use any materials without prior written consent.
7. Limitation of Liability
7.1 Sangara Living is not liable for indirect, incidental, or consequential damages, including lost profits, project delays, or reputational harm.
7.2 Total liability shall not exceed the total amount paid by the customer for the relevant order.
8. Warranties & Disclaimers
8.1 Natural stone and other natural materials may vary in color, pattern, and finish. Such variations are not considered defects.
8.2 Product descriptions and visuals are provided for guidance only. Actual items may differ within industry tolerances.
9. Governing Law & Jurisdiction
9.1 These Terms shall be governed by and construed in accordance with the laws of the Netherlands.
9.2 Any disputes shall be submitted to the competent courts in Amsterdam, the Netherlands, unless mandatory law requires otherwise.
10. Changes to Terms
10.1 Sangara Living reserves the right to update these Terms at any time. Changes will be effective upon posting on the Website.
10.2 Continued use of the Website or services after changes constitutes acceptance of the updated Terms.
11. Contact
If you have any questions about these Terms, please contact us at:
Sangara Living
Email: [info@sangaraliving.com]
Website: [www.sangaraliving.com]